Privacy Policy

Information we collect

We only collect what you choose to send us, how you found our website when you send an estimate request, and basic technical data that any website host records.

• Quote form: your name, phone number, the description you type of what needs to go, and your email address if you choose to give it. The form also records which page you sent it from (and the town, if you sent it from a town page) and the time.
• How you found us: when you send an estimate request, the form includes how you arrived at our website in that browser session: the website that linked you here (if any), the first page you opened, and any campaign or ad-click tags in that page's address (for example from our Google Business Profile or an ad). We use this only to know which ways of finding us work.
• Texts and photos: if you text us, we receive your phone number, your messages, and any photos you send, through your mobile carrier.
• Calls: if you call us, we receive your phone number and anything you tell us on the call.
• Email: if you email us, we receive your email address and your message.
• Job details: the address, access notes, and scheduling details you give us so we can do the work.
• Technical data: our hosting provider automatically logs basic request data such as IP address, browser type, the page requested, and the time, to deliver the site and keep it secure.

How we use it

• To give you a quote and answer your questions.
• If you give your email address on the quote form, to send you one confirmation that we received your request. Replies to it come to us.
• To schedule the job, confirm arrival, and keep you updated.
• To do the work, including assessing items from your photos and planning the load.
• To keep basic business, tax, and accounting records.
• To keep the website working and protect it from spam and abuse (for example, the quote form limits repeat submissions).

We do not use your information for advertising, and we do not send marketing messages unless you ask us to.

Who processes it for us

We use a small number of service providers. They handle your information only to provide their service to us.

• Resend (resend.com) delivers quote form submissions to our email inbox, and the confirmation email if you gave your email address.
• Vercel (vercel.com) hosts this website and keeps the technical logs described above.
• Your mobile carrier and ours carry text messages and calls, and Google provides our email service.

We may also disclose information if the law requires it, or to protect our rights, property, or safety or that of others.

We don't sell your data

We do not sell, rent, or trade your personal information to anyone, and we do not share it for advertising.

Cookies and analytics

This website does not set any cookies and does not use analytics tools, third-party cookies, or ad trackers.

It uses first-party session storage in your browser for one purpose: to record how you found the site (described above) so it can be included if you send an estimate request. It stays in your browser, is sent to us only with an estimate request, and is cleared when your browser session ends. If your browser blocks storage, the form still works.

The Instagram videos on our cleanouts and commercial junk removal pages load from Instagram when that section of the page comes into view, so they are ready to play; Instagram's own privacy policy, including any cookies Instagram sets, applies to those videos. If you never scroll to that section, nothing loads from Instagram.

Apart from the above, the only data collected automatically is the basic server log kept by our host, described above.

How long we keep it

We keep quote requests, messages, and photos as long as needed to quote and complete your job and handle any follow-up, then delete what we no longer need. Records we are required to keep for tax or accounting purposes are kept for as long as the law requires.

Our hosting provider keeps technical logs for a limited period under its own retention settings.

Your choices and deletion requests

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email hiendservices1@gmail.com or call or text (808) 954-0903. We may need to confirm it's you before acting on the request, and we may keep records the law requires us to keep.

You can also stop texts from us at any time by telling us to stop.

Security

We use reputable providers and limit access to your information to the people who need it to serve you. No method of sending or storing data is completely secure, so please don't send sensitive information like payment card numbers through the quote form or by text.

Children

This website is meant for adults arranging junk removal. We do not knowingly collect information from children under 13.

Hawaiʻi law

This policy is governed by the laws of the State of Hawaiʻi. If there is ever a breach of security involving your personal information, we will notify you as required by Hawaiʻi law.

Changes to this policy

We may update this policy as our business or the law changes. The effective date at the top always shows the current version. If we make a significant change, we will post it here before it takes effect.

Contact us

HI END SERVICES LLC (HI End Services), Kapolei, Hawaiʻi. Email hiendservices1@gmail.com. Call or text (808) 954-0903.